Frequently Asked Questions
Product Questions
Our puzzles are made from high-quality acrylic glass that is UV-printed and laser-cut for a premium look and feel.
The puzzles are highly durable, scratch-resistant, and made to last. However, handle them with care to avoid damage to the acrylic.
We offer puzzles in a variety of sizes ranging from small (10x10 inches) to extra-large (24x24 inches). Custom sizes are also available upon request.
Customization Questions
During the ordering process, you can upload your image directly on our website. Make sure the image is in high resolution for the best results.
Yes, you can add text or special designs during the customization process. Use our design tool to preview your puzzle before placing the order.
Yes, your puzzle will be an exact replica of the image you upload, printed using high-quality UV technology for vibrant colors.
Shipping Questions
Orders are typically processed within 5-7 business days. Shipping times vary depending on your location, but most orders arrive within 7-10 days after processing.
Yes, we ship worldwide. International shipping times and costs vary based on the destination.
Your puzzle will be carefully packaged in a protective box to ensure it arrives in perfect condition.
Care and Maintenance Questions
To clean your puzzle, use a soft, lint-free cloth and mild glass cleaner. Avoid abrasive materials that could scratch the surface.
While the puzzle is durable, we recommend using it indoors as prolonged exposure to sunlight may fade the colors over time.